From left, American Airlines CEO Doug Parker, Southwest Airlines CEO Gary Kelly and United Airlines CEO Scott Kirby testify before the Senate Commerce, Science, and Transportation in the Russell Senate Office Building on Capitol Hill on Dec. 15, 2021 in Washington. Kirby said Wednesday, Jan. 18, 2023, that other airlines won’t be able to handle all the flights they plan to operate this year, leading to more disruptions for travelers. (Tom Brenner/The Washington Post)

From left, American Airlines CEO Doug Parker, Southwest Airlines CEO Gary Kelly and United Airlines CEO Scott Kirby testify before the Senate Commerce, Science, and Transportation in the Russell Senate Office Building on Capitol Hill on Dec. 15, 2021 in Washington. Kirby said Wednesday, Jan. 18, 2023, that other airlines won’t be able to handle all the flights they plan to operate this year, leading to more disruptions for travelers. (Tom Brenner/The Washington Post)

United Airlines CEO warns travelers more disruptions ahead

United, Alaska, Spirit and Frontier had double-digit percentages of cancellations in late December.

The CEO of United Airlines said Wednesday that other airlines won’t be able to handle all the flights they plan to operate this year, leading to more disruptions for travelers.

Scott Kirby said airlines that operate as if this is still 2019, before the pandemic, are bound to struggle. He said the industry is dealing with a shortage of pilots and other workers, outdated technology and strain on the Federal Aviation Administration, which manages the nation’s airspace.

“The system simply can’t handle the volume today, much less the anticipated growth,” Kirby said. “There are a number of airlines who cannot fly their schedules. The customers are paying the price.”

As an example of what can go wrong, Kirby referred to massive cancellations in late December. Southwest Airlines – which Kirby did not mention by name – scrubbed nearly 17,000 flights in late December after a winter storm upset the schedule and overwhelmed the airline’s crew-scheduling system.

“What happened over the holidays wasn’t a one-time event caused by the weather, and it wasn’t just at one airline,” he said. Alaska, Spirit and Frontier also had double-digit percentages of canceled flights in late December.

Kirby made the remarks during a call with analysts and reporters that was billed as a discussion of his company’s fourth-quarter financial results. He struck a contrarian tone. Most airline executives rarely take public shots at their competitors. And they are unfailingly optimistic, often treating massive flight disruptions and other setbacks as freak events caused by Mother Nature or some other factor beyond their control.

Not surprisingly, Kirby said United is taking a different approach. He said it has invested in technology, has more employees per flight than before the pandemic, keeps more spare planes and isn’t pushing the schedule too hard. However, those steps have raised United’s cost to fly one mile, not counting fuel, about 15% above 2019’s level.

United’s rate of canceled flights last year was slightly better than most rivals but not the best. Among the six largest U.S. airlines, Delta canceled 1.4% of its scheduled flights in 2022 while United dropped 2.0%, Alaska 2.4%, American 2.5%, Southwest 3.0% and JetBlue 3.1%, according to tracking service FlightAware.

All of those airlines faced another obstacle last week. More than 1,300 U.S. flights were canceled and 11,000 delayed on a single day after an FAA system that alerts pilots to safety issues broke down, temporarily halting all takeoffs.

Like Delta Air Lines CEO Ed Bastian and American Airlines CEO Robert Isom, Kirby defended the FAA but said Congress doesn’t give the agency enough money to keep up with its growing workload, which now includes monitoring drones and rocket launches and stepping up its scrutiny of operators after two Boeing 737 Max tragedies in 2018 and 2019.

After the stock market closed Tuesday, Chicago-based United reported a profit of $843 million for the fourth quarter and predicted that 2023 earnings will easily top Wall Street forecasts. Still, shares of United Airlines Holdings Group Inc. lost 4.6% on Wednesday while most of its rivals fell by smaller amounts and Delta eked out a narrow gain.

More in News

(Juneau Empire file photo)
Aurora forecast for the week of Feb. 26

These forecasts are courtesy of the University of Alaska Fairbanks’ Geophysical Institute… Continue reading

(Michael Penn / Juneau Empire file photo)
Police calls for Wednesday, Feb. 28, 2024

This report contains public information from law enforcement and public safety agencies.

(Michael Penn / Juneau Empire file photo)
Police calls for Tuesday, Feb. 27, 2024

This report contains public information from law enforcement and public safety agencies.

Alexei Painter, director of Alaska’s Legislative Finance Division, presents an update of the state’s budget situation for the coming year to the Senate Finance Committee on Thursday. (Mark Sabbatini / Juneau Empire)
Analysis: Balanced state budget next year can include a $1,535 PFD and $680 BSA increase

However, a “statutory” $3,688 PFD would result in a deficit of more than $1.2 billion, report says.

The Alaska State Board of Education and Early Development at its meeting Wednesday in Juneau. (Claire Stremple/Alaska Beacon)
Alaska’s education board sends a $500M wish list for construction and maintenance to lawmakers

The state’s Board of Education and Early Development approved a priority list… Continue reading

Alaska Department of Transportation and Public Facilities Commissioner Ryan Anderson answers questions from state senators during a Senate Finance Committee hearing on Wednesday. (Mark Sabbatini/Juneau Empire)
State officials working to meet Friday deadline for revised transportation plan

The federal government rejected the plan on Feb. 9, citing numerous deficiencies

(Getty Images)
Alaska Republicans head to the polls Tuesday with Trump, Haley and Ramaswamy on the ballot

On Super Tuesday, March 5, Alaska Republicans will join their counterparts in… Continue reading

Rep. Kevin McCabe, R-Big Lake, speaks March 20, 2023, on the floor of the Alaska House. (Photo by James Brooks/Alaska Beacon)
Proposal to define a fetus as a person in Alaska’s criminal code faces pushback

Opponents testified that the bill would threaten Alaskans’ abortion rights

Rep. Justin Ruffridge, R-Soldotna, speaks Monday, May 8, 2023, on the floor of the Alaska House. (Photo by James Brooks/Alaska Beacon)
Alaska House approves bigger merit scholarship for in-state high school students

The Alaska House of Representatives voted on Monday without opposition to raise… Continue reading

Most Read