By Claire Stremple
Alaska Beacon
Alaskans who qualify for the Supplemental Nutrition Assistance Program received half of their benefits nearly a week late as a result of the federal government shutdown this month. Their full benefits were two weeks late, even though the state had emergency funds to prevent that.
Officials say the state never used the $5 million per week it set aside to keep people from waiting for food benefits because the state’s system had to be reconfigured to use state money rather than its usual federal funding source. SNAP is a federal food assistance program that is run by the state.
Division Director Deb Etheridge said the state is now prepared to react quickly if a similar situation arises in the future.
“We went through all the steps we needed to create an opportunity for a state-only benefit to be issued through our EBT contractor,” she said. “So in the event that anything like this happens again, we can move swiftly to issue that state-only benefit.”
Gov. Mike Dunleavy signed an emergency order declaration on Nov. 3, following a request by state legislators and similar action by other states.
Etheridge said information technology and system operations teams had to scramble to come up with solutions, but by the time they found a way to get money to Alaskans, the federal government had begun to partially fulfill its obligations.
She said the state was closing in on a solution when the federal government released 50% of the money for benefits on Nov. 4. She said that money was processed and ready for Alaskans to spend by Nov. 6.
Etheridge said the eligibility technicians that process benefits were not excessively burdened by the shutdown.
“Eligibility workers were doing business as usual, processing cases and managing, obviously, increased phone calls — people wanted to know where their benefits were,” she said. “The pressure came on our system operations and our IT.”
The shutdown delayed service in a state division with a history of slowdowns in recent years. The DPA has battled long backlogs in processing food benefit applications as a result of staff shortages and technology issues since 2022. The division made progress against its backlog before slipping again in 2023. Paperwork slowdowns kept thousands waiting again earlier this year.
Etheridge says the division is currently working to make sure people displaced by the October storms in Western Alaska continue to receive benefits, even if they have lost access to critical paperwork.
Claire Stremple began reporting in Alaska in 2018 as a public radio reporter in Haines. Since then, she has reported across the state on the health environment, education and justice beats. She was awarded the Alaska Press Club’s Public Service Award in 2022 and recognized with an A-Mark Prize for Investigative Reporting in 2024. Previously, she was the Managing Editor of the newsroom at KTOO Public Media. She lives in Juneau with her dog, Maya.
Alaska Beacon is part of States Newsroom, the nation’s largest state-focused nonprofit news organization.
