Communications outage downs phones and internet service

The cause is currently unknown.

This is a developing story and more information will be added as it becomes available.

A communications outage took down phone and internet service Thursday afternoon around Juneau, and it had yet to be widely restored as of Thursday evening.

The outage briefly interrupted 911 service, that had been restored by late Thursday afternoon, according to Juneau Police Department, but their business line was still down as of 5:10 p.m.


9-1-1 is working at our backup call center. Phones are still down.

There is a significant…

Posted by Juneau Police Department on Thursday, 29 April 2021

A text to Juneau School District parents said that phones and internet were down at multiple locations, including Auke Bay Elementary School, Mendenhall River Community School, Riverbend Elementary School, Sayéik: Gastineau Community School, Floyd Dryden Middle School, and Dzantik’i Heeni Middle School.

The Alaska State Legislature was also affected according to a social media post. Committee meetings were placed on hold.

The cause of the outage was not yet known as of Thursday evening, but Downdetector.com, a site that tracks telecommunications outages, showed reports of outages spiking for GCI and Alaska Communications on Thursday afternoon.

Messages seeking comment were not immediately returned by GCI or Alaska Communications.

• Contact reporter Michael S. Lockett at (757) 621-1197 or mlockett@juneauempire.com.

More in News

Jasmine Chavez, a crew member aboard the Quantum of the Seas cruise ship, waves to her family during a cell phone conversation after disembarking from the ship at Marine Park on May 10. (Mark Sabbatini / Juneau Empire file photo)
Ships in port for the week of May 18

Here’s what to expect this week.

(Michael Penn / Juneau Empire file photo)
Police calls for Friday, May 17, 2024

This report contains public information from law enforcement and public safety agencies.

(Michael Penn / Juneau Empire file photo)
Police calls for Thursday, May 16, 2024

This report contains public information from law enforcement and public safety agencies.

Students and staff play a kickball game on the field between the Marie Drake Building and Juneau-Douglas High School: Yadaa.at Kalé on Friday afternoon. (Mark Sabbatini / Juneau Empire)
School district leaders debate biggest needs for extra $5.2M approved by Legislature, in hope governor won’t veto it

Staff for special education and gifted students, homeschooling, paying off city loan high on list.

Rep. Andi Story, D-Juneau, speaks Wednesday, May 8, on the floor of the Alaska House of Representatives. (James Brooks/Alaska Beacon)
After several deadly drownings, Alaska Legislature votes to require harbor safety ladders

Bill by Rep. Andi Story, D-Juneau, passes on final day of session.

Members of the Thunder Mountain High School culinary arts team prepare their three-course meal during the National ProStart Invitational in Baltimore on April 26-28. (Photo by Rebecca Giedosh-Ruge)
TMHS culinary arts team serves a meal of kings at national competition

Five students who won state competition bring Alaskan crab and salmon to “Top Chef”-style event.

(Michael Penn / Juneau Empire file photo)
Police calls for Wednesday, May 15, 2024

This report contains public information from law enforcement and public safety agencies.

Sen. Lyman Hoffman, D-Bethel, listens to discussion on the Senate floor on Wednesday. (James Brooks/Alaska Beacon)
A look at some of the bills that failed to pass the Alaska Legislature this year

Parts of a long-term plan to bring state revenue and expenses into line again failed to advance.

Most Read