AEL&P temporarily suspends late fees, disconnections

AEL&P temporarily suspends late fees, disconnections

The company is looking to ease a fraught time for everyone.

As the coronavirus pushes many workers out of the office, and even out of employment, Alaska Electric Light and Power has temporarily suspended late fees and involuntary disconnections.

“These are challenging times,” said AEL&P vice president Debbie Driscoll in a phone interview. “We know folks are struggling with income loss and potential job loss and we want to help alleviate that if we can.”

Driscoll said that the company is working with people to spread-load payments so that customers aren’t blindsided by an insurmountable climb when normalcy returns.

“Our credit department is also working with folks to help folks from falling too far behind,” Driscoll said. “We try to spread the payments out in a way that feels doable to folks.”

Driscoll encouraged people experiencing financial hardship to contact the company as soon as possible to work out a plan going forward that’s amenable to both parties.

“Someone will always be here to answer questions,” Driscoll said. “It’s better to talk with us sooner than later.”

AEL&P is also taking steps to protect its staff from infection as more confirmed cases appear in the Southeast. AEL&P’s lobby is closed, though their drive-thru window is still open, and workers are taking extra pains to decontaminate frequently touched services and to follow the CDC’s best practices as the country deals with the outbreak.

• Contact reporter Michael S. Lockett at 757.621.1197 or

More in News

Jasmine Chavez, a crew member aboard the Quantum of the Seas cruise ship, waves to her family during a cell phone conversation after disembarking from the ship at Marine Park on May 10. (Mark Sabbatini / Juneau Empire file photo)
Ships in port for the week of July 20

Here’s what to expect this week.

Bartlett Regional Hospital’s crisis stabilization center during its unveiling on June 14, 2023. (Clarise Larson / Juneau Empire file photo)
Bartlett Regional Hospital shuts down programs at recently opened Aurora Behavioral Health Center

Crisis stabalization program halted at center due to lack of funds and staff, officials say.

A car on Gastineau Avenue is partially buried by a mudslide that occurred during record rainfall on Sunday, July 14, 2024. (Photo by Simba Blackman)
New July rainfall record set for Juneau with a week to go; Suicide Basin nears 2023 fill level

No more heavy storms expected this month, according to forecaster.

The Alaska Permanent Fund Corp. Board of Trustees votes for a new chair and vice chair during a meeting in Fairbanks on Wednesday. (Screenshot from APFC livestream)
Ellie Rubenstein resigns from Permanent Fund board, Ethan Schutt displaced as chair in wake of email allegations

Trustees elect new chair, vice chair Wednesday morning; Rubenstein announces resignation hours later

Police and other emergency officials treat Steven Kissack after he was shot on Front Street on Monday, July 15, 2024. (Mark Sabbatini / Juneau Empire file photo)
Names of officers involved in death of Steven Kissack released, along with more details of standoff

JPD states Kissack threatened to kill officers; one officer who fired gun cleared in 2016 shooting.

U.S. Rep. Mary Peltola, D-Alaska, speaks on Jan. 4, 2024, at a town hall meeting on the possible Albertsons-Kroger grocery merger. The meeting was held at the Teamsters Local 959 headquarters in Anchorage. Peltola said on Tuesday she has not decided whether to support her party’s likely candidate, Vice President Kamala Harris. (Yereth Rosen/Alaska Beacon)
Rep. Mary Peltola withholds support for Kamala Harris, is ‘keeping an open mind’

Congresswoman says she’s considering Harris presidency’s affect on Alaska as an oil-dependent state.

People arrive for a service at Resurrection Lutheran Church on Sunday. (Mark Sabbatini / Juneau Empire)
Lawsuit: Resurrection Lutheran Church leaders have been ousted, clarity in ‘ministerial work’ needed

Pastor Karen Perkins, two others targeted in long-brewing feud at church known for helping homeless.

(Michael Penn / Juneau Empire file photo)
Police calls for Sunday, July 21, 2024

This report contains public information from law enforcement and public safety agencies.

(Michael Penn / Juneau Empire file photo)
Police calls for Saturday, July 20, 2024

This report contains public information from law enforcement and public safety agencies.

Most Read