Juneau’s Red Cross volunteers help victims of Hawaii volcano

Annie Caulfield, Chip Wagoner reflect on deployment

  • By Alex McCarthy Juneau Empire
  • Wednesday, July 4, 2018 1:26pm
  • NewsLocal News
Juneau resident and Red Cross Shelter Supervisor Chip Wagoner, left, stands with fellow volunteers (from left) Robin Brinson, Tami Martin and George Smith. Wagoner and other volunteers were there in response to the Kilauea Volcano eruption that has displaced thousands of people. (Chip Wagoner | Courtesy Photo)

Juneau resident and Red Cross Shelter Supervisor Chip Wagoner, left, stands with fellow volunteers (from left) Robin Brinson, Tami Martin and George Smith. Wagoner and other volunteers were there in response to the Kilauea Volcano eruption that has displaced thousands of people. (Chip Wagoner | Courtesy Photo)

Annie Caulfield saw tears in the old man’s eyes.

The man had lost his home to the flowing lava that came from the Kilauea volcano eruption in Hawaii in May, and Caulfield was working as a mental health service associate for the Red Cross.

As Caulfield, a Juneau resident, spoke to the man, she realized the tears weren’t of sadness or rage, but of joy.

The man’s wife was agoraphobic, meaning she was afraid to leave the house. When the lava forced her to leave the house, it was the first time she did so in two years. As he spoke with Caulfield, the man expressed awe for the Hawaiian goddess of fire, lightning, wind and volcanoes Pele, a key figure in Hawaiian mythology and life.

“At the same time they’re displaced, they have deep and abiding respect for Pele, for the volcano,” Caulfield said. “It doesn’t have the same despair (as other natural disasters), in a way.”

That positive attitude in the face of destruction and loss, Caulfield said, has stuck with her since she got back from her deployment with the Red Cross in May. She and fellow Juneau resident Chip Wagoner went to the Big Island as Red Cross volunteers after the massive volcano began erupting May 3.

Wagoner, who was a shelter supervisor during his three weeks on the Big Island in May, also said he was impressed with the way people responded to the loss of their home or land with an open mind. He spoke of a woman who came into the shelter one day and said she had accepted she had lost her home and was already thinking about how to move forward.

“The Hawaii culture is very helpful that the people have because they were very resilient and they were very calm,” Wagoner said.

Since the eruption began May 3, it has destroyed more than 600 homes and forced thousands of residents to evacuate, the Associated Press reported Tuesday. As of mid-June, according to the Red Cross, more than 360 Red Cross workers had provided more than 5,000 overnight stays for people in shelters.

Though many of the displaced locals had a positive attitude about their situation, danger was still abundant for them and the Red Cross volunteers on the island, Wagoner said. Wagoner, who also worked as a volunteer at a large emergency kitchen after Hurricane Harvey last year, said a volcanic eruption is different from some other disasters in that a simple change in the wind can completely change the path of the destructive lava.

“If the trade winds had changed, the air from the lava flow would have reversed direction and if it had gotten serious enough, we would have had to evacuate where we were,” Wagoner said.

Fortunately, it didn’t come to that. Wagoner managed the shelter at night, working a 12-hour shift that usually turned into a 13-hour shift, he said. He said one of his main tasks was working with the County of Hawaii, as the county owned the senior community center where his shelter was. He also helped shelter workers, health workers, mental health workers such as Caulfield and others work together.

Both Caulfield and Wagoner said they learned both from the residents and from their fellow volunteers, who were from all around the country. Caulfield was in a six-person volunteer group with people from California, Oregon and Washington.

Caulfield, a retired school counselor who used to work at Juneau’s Harborview Elementary School, said this was her second deployment for the Red Cross. The first was to Florida in the aftermath of Hurricane Irma last year, but this one meant a little more because she grew up in Hawaii. Her job as a mental health service associate was to hear people’s stories and support them through their search for resources.

“I did a lot of listening and a lot of hugging and helping people start thinking about and planning the next steps,” Caulfield said.

Caulfield did most of her work in the day and Wagoner worked at night, so they didn’t see each other much. Neither of them saw the volcano erupting, as they were both too busy, but Caulfield said they could hear the rumbling of the volcano. She also said the eruption would turn the night sky red, almost like a sunset, and she gazed at that at night.

They’ve both been back in Juneau for more than a month at this point, but their thoughts still return to the people they met who were so proud and so optimistic in the face of destruction.

“They really tugged at my heart,” Wagoner said. “There were some very heartwarming stories.”


• Contact reporter Alex McCarthy at 523-2271 or amccarthy@juneauempire.com. Follow him on Twitter at @akmccarthy.


Red Cross Mental Health Service Associate Annie Caulfield, a Juneau resident, stands in the center of a group of fellow Red Cross volunteers as the eruption of the Kilauea Volcano paints the night sky red. (Annie Caulfield | Courtesy Photo)

Red Cross Mental Health Service Associate Annie Caulfield, a Juneau resident, stands in the center of a group of fellow Red Cross volunteers as the eruption of the Kilauea Volcano paints the night sky red. (Annie Caulfield | Courtesy Photo)

More in News

The Norwegian Cruise Line’s Norwegian Encore docks in Juneau in October of 2022. (Clarise Larson / Juneau Empire file photo)
Ships in port for t​​he Week of April 22

Here’s what to expect this week.

(Michael Penn / Juneau Empire file photo)
Police calls for Tuesday, April 23, 2024

This report contains public information from law enforcement and public safety agencies.

Senate President Gary Stevens, R-Kodiak, and Speaker of the House Cathy Tilton, R-Wasilla, speak to legislators during a break in the March 12 joint session of the Alaska House and Senate. (James Brooks/Alaska Beacon)
Alaska Senate plans fast action on correspondence problem, but House is ‘fundamentally divided’

State judge considering delay in ruling striking down program used by more than 22,000 students.

A view of the downtown Juneau waterfront published in Blueprint Downtown, which outlines an extensive range of proposed actions for the area’s future. (Pat McGonagel/City and Borough of Juneau)
Long-term blueprint for downtown Juneau sent to Assembly after six years of work

Plan making broad and detailed proposals about all aspects of area gets OK from Planning Commission.

Public safety officials and supporters hold signs during a protest at the Alaska State Capitol on Tuesday afternoon calling for the restoration of state employee pensions. (Mark Sabbatini / Juneau Empire)
Protest at Capitol by police, firefighters calls for House to pass stalled pension bill for state employees

Advocates say legislation is vital to solving retention and hiring woes in public safety jobs.

(Michael Penn / Juneau Empire file photo)
Police calls for Monday, April 22, 2024

This report contains public information from law enforcement and public safety agencies.

Rep. Andrew Gray, D-Anchorage, turns to listen to a proposed amendment to the state budget on Monday, April 3, 2023, at the Alaska State Capitol. (James Brooks/Alaska Beacon)
Alaska House panel removes proposal to raise the state’s age of sexual consent to 18

Rep. Andrew Gray, author of the idea, says he will introduce a revised and updated version.

The Hubbard, the newest vessel in the Alaska Marine Highway System fleet, docks at the Auke Bay Ferry Terminal on April 18. It is generally scheduled to provide dayboat service between Juneau, Haines and Skagway. (Photo by Laurie Craig)
Ongoing Alaska Marine Highway woes are such that marketing to Lower 48 tourists is being scaled back

“We just disappoint people right now,” AMHS’ marine director says during online public forum Monday.

Sen. Cathy Giessel, R-Anchorage, speaks during a news conference on Wednesday, March 1, 2023. (James Brooks/Alaska Beacon)
Alaska Senate considers plan that would allow teens to independently seek mental health care

Amendment by Sen. Cathy Giessel, R-Anchorage, would lower the age for behavioral health care to 16

Most Read