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CertaPet Review: Is It A Legit? Get An Emotional Support Letter

Every animal owner understands its many benefits – from receiving loyal companionship to exercising outside.

For people suffering from mental health conditions, the presence of an animal can provide the emotional support and comfort needed to overcome specific challenges and improve the overall quality of life. These pets are otherwise known as emotional support animals (ESAs).

So, how can patients seeking animal therapy secure a genuine ESA letter? CertaPet is one of the best emotional support animal services that offers an emotional support animal letter. Its guided process provides a complimentary screening, session with a mental health professional, and dedicated customer support team to give you all the information you need. Their emotional support animal certifications are 100% compliant with state and federal regulations.

If you’re struggling with a mental or emotional disability, this article will explain how you can get an emotional support animal with CertaPet. We also review the service as a whole – including its validity, brand information, key features, and the entire process.

CertaPet Product Overview

  • Legitimate third-party service provider
  • Been in business for over six years
  • Accredited in 2018
  • Pairs licensed medical practitioners to people seeking ESA letters.
  • The website is very user-friendly.
  • Exceptional customer service team available
  • Complies with all state and federal regulations, as well as Health Information Privacy requirements
  • Fast and convenient process

CertaPet ESA Letter


CertaPet is a web-based company with licensed therapists and other mental health experts who diagnose and prescribe an ESA on time.

Their website is packed full of information regarding mental health and how it relates to getting an ESA letter. It also mentions how an assistance animal can help you avoid pet fees on rental properties and flights.

CertaPet claims to be a third-party service that simply facilitates the transaction. They have some measures to ensure its users do not abuse the system.

Is CertaPet Legit?

CertaPet is a legitimate service. Our research seems to comply with all local, state, and federal regulations.

They will match you with a qualified medical practitioner in your state and hopefully get you an ESA letter quickly, depending on the official diagnosis of your condition and whether the medical professional thinks an ESA will improve that condition.

Certapet will give you a pet-certified ESA letter if you meet the required qualifications. But, this only happens after you undergo an initial screening and session with an assigned therapist.


  • CertaPet provides a service that is fast and easy.
  • Qualified individuals can obtain an ESA letter for the support animals after completing a few simple steps online.
  • Each issued letter complies with the Fair Housing Act, Air Access Act, and other federal regulations, thus making the letter legitimate and legally binding.
  • CertaPet has an outstanding customer service team reachable via email or phone. They provide any assistance necessary and will answer all of your questions.
  • CertaPet has an ongoing blog that helps pet parents keep up with the latest news and updates in regards to the process of obtaining an ESA letter for your support animal.


  • Some CertaPet services may be considered pricey compared to other sites.
  • You are required to pay the full fee for the ESA letter before completing the evaluation process with CertaPet.

Psychiatric Service Animals (PSA) /(PSD)


Psychiatric Service Animals (PSA) vs. ESA

Depending on your specific circumstances, you can request a psychiatric service dog or an emotional support animal through the CertaPet website. However, there are vast differences between these two letters.

An emotional support animal certification is designed to provide support through companionship. It can help ease feelings of anxiety, depression, and some phobias.

However, it’s essential to make a clear distinction between ESA and PSA/PSD dogs. They are not considered the same thing, and their services differ.

The main difference between emotional support animals and service animals (PSA/PSD) is the animal’s capability. Service animals are trained to perform a specific task related to a person’s disability. For example, many service dogs are trained to help deaf and hard of hearing individuals and visually-impaired individuals. They can also help people with PTSD who suffer from panic attacks.

These animals are specifically trained to mitigate risks that correspond to direct disability. These are not tasks that the animal would instinctively do regardless.

A service animal – such as a guide dog or psychiatric service dog – is permitted to go anywhere in public. ESA letters, on the other hand, come with certain limitations. For example, an emotional support dog usually cannot accompany their owners inside shopping malls or restaurants.

How Does CertaPet Work?

CertaPet has an impressive and thorough process. Everything is fast, simple, and secure. You can get a CertaPet ESA letter in three easy steps. See the whole process below:

Step #1: Get a free screening test

First, you will need to sign up for a screening. It only takes five minutes or less to complete.

To do so, head to the CertaPet website and click on the “Get Started Today” button that will enable you to fill out the pre-screening questionnaire. This form will ask you for some basic information – including your name, date of birth, and dog’s name. It will also ask you some questions about your mental health.

All of the information provided is confidential and secure. In the end, you should find out if you’re considered a good candidate for an ESA letter. The site will then give you further instructions to continue the application process. You can also view the prices for Certapet’s services.

You must pay the fee before proceeding to the next application step.

Step #2: Speak to a CertaPet therapist

After submitting the form and your payment, CertaPet will match you with a licensed mental health professional that works with ESA programs in your specific state.

Once a suitable practitioner is found, they will contact you to set up a telehealth appointment. You will receive a link to an online system to book your call.

The assigned professional will evaluate your condition and follow up on your answers to the questionnaire. The call should take around 20 to 30 minutes in total.

Step #3: Get your ESA letter

Once approved, you will be issued a custom treatment plan specific to your condition or disability. This program will also include an ESA letter if you qualify for one. CertaPet provides an information packet that tells you how to use your ESA letter when traveling, applying for a rental property, etc.

You can download the letter directly through your online account and print it at home. CertaPet will mail you a physical copy of the letter as well.

And that’s it! The whole process is straightforward.

Ready to sign up? Join CertaPet here

CertaPet Reviews

CertaPet has helped over 65,000 pet owners improve their lives with emotional support letters. The service is 100% compliant with federal and state laws and offers real licensed mental health professionals.

As a result, thousands of previous clients have left raving reviews about their services. For example, one proud pet parent felt like her mental health issues were not taken seriously until CertaPet.

Another client said the process was straightforward, fast, and convenient. His letter arrived in the mail only a couple of days after initially applying.

CertaPet is a bit pricier than similar providers, also reflected in their customer reviews.

Emotional Support Animal FAQs

What Is an Emotional Support Animal?

An emotional support animal is prescribed by a licensed mental health professional – such as a licensed therapist, psychologist, or psychiatrist – to help someone with a mental illness.

Medical professionals will determine whether an animal is needed given the emotional disability of the patient. For instance, a support animal may help to ease an individual’s anxiety, stress, or depression.

Are ESA Letters Legal?

There are two federal laws (the Air Carrier Access Act and the Fair Housing Act) that mainly dictate the legality of ESA letters.

If your ESA letter is fully compliant with both of these laws and is approved by a certified medical professional, the letter is considered legal.

It’s worth noting that CertaPet ESA letters are 100% legitimate and legal. It also has a HIPAA- compliant (Health Insurance Portability and Accountability Act) website that gives you a certified ESA letter.

What Rights Do I Have With An ESA Letter?

This depends on which ESA letter you apply for. For example, a Housing ESA letter may help you qualify for no-pet housing. For example, if an apartment or house does not allow pets, you are legally protected from having one.

This applies to houses where the landlord owns multiple properties and apartments with more than 4 units. Additionally, you may avoid pet fees and the deposit with this type of ESA letter.

With a travel letter, you should be able to fly with your pet for no additional fee.

Do I Need a Registration Site to Make My Pet an ESA?

No. There are no legal requirements to register your pet on a specialized site. Mental health professionals sign ESA letters. That’s all you need.

Is an ESA Dog Allowed on Flights?

The United States Department of Transportation (DOT) finalized the Air Carrier Access Act (ACAA) in December of 2020. It states that a service animal is individually trained to perform tasks or do work for the direct benefit of a qualified person with a disability. This includes psychiatric, physical, intellectual, sensory, and mental disabilities.

The change provides further clarification on emotional support animals as well. Comfort animals, companion animals, and animals in the midst of being trained to be service animals are not considered “service animals” under this definition. As a result, airlines may recognize and accommodate emotional support animals as they please. This will vary from airline to airline, but they can technically treat it like any other pet onboard.

Additionally, many airlines now require passengers with service animals to fill out a DOT-authorized form that outlines their health conditions, as well as the animal’s training and certifications.

For ESA letters, the airline’s requirements and policies vary. American Airlines, for example, will contact the doctor to confirm your ESA letter. Spirit Airlines will only accept ESA letters from psychologists, psychiatrists, and clinical social workers.

Before traveling, it’s highly recommendable to check the airline’s policies for ESA letters. You may need to provide other information in addition to the letter – such as vet documentation. Some will even ask you to sign a document that guarantees good behavior while on the flight.

Can a landlord reject an ESA letter because of the animal’s age?

No. As stated in the Fair Housing Act, a landlord cannot deny an ESA certification because of your pet’s age.

If your landlord is attempting this, simply explain that there is no age requirement for ESAs. You can also mention that you are a responsible owner and your pet is very well behaved.

However, you will remain liable for any damages your pet may cause to the rental property.

Ready to sign up? Join CertaPet here

Key Takeaways

Emotional support dogs and other animals can play a vital role in someone’s life related to mental or emotional issues. ESA letters can prove that a certified health practitioner has recommended that a support animal help manage their mental and emotional struggles.

CertaPet is an online provider and a great resource to help you get an ESA letter that’s legitimate and legal. The service has a very user-friendly process, making everything quick and easy. They will connect you with a qualified professional who will make a definitive diagnosis of your mental health. CertaPet also works to get you the necessary documentation to obtain a certified ESA letter.

And they do all of this in such a timely manner. You should have the letter in your email inbox and physical mailbox within a few short days.

Join CertaPet here

The news and editorial staff of Sound Publishing, Inc. had no role in the preparation of this post. The views and opinions expressed in this sponsored post are those of the advertiser and do not reflect those of Sound Publishing, Inc.

Sound Publishing, Inc. does not accept liability for any loss or damages caused by the use of any products, nor do we endorse any products posted in our Marketplace.

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