Senior News: Juneau’s complementary transit system

  • Tuesday, July 3, 2018 4:57pm
  • Neighbors

Juneau’s “fixed route” bus system is well-used and efficiently run. For those who need a more personalized form of public transit, Juneau offers two transportation options: Care-A-Van Service and the Taxi Voucher Program.

Care-A-Van is primarily for people who are unable to use the Capital Transit bus due to disability. Care-A-Van provides door-to-door service for individual passengers who, under the Americans with Disabilities Act (ADA), have equal access to the service regardless of the trip purpose. Any senior citizen (age 60 and over) may also use the Care-A-Van.

Care-A-Van is the paratransit service operated by Southeast Senior Services. Required by the ADA, the Care-A-Van complements the Capital Transit bus system and runs during the same days and hours as the bus system. Unlike the Capital Transit fixed route bus, the Care-A-Van is a “demand response” system and does not run along a fixed route. When an individual requests a ride, they ask for a specific pick up time from a specific location and to be taken to a specific location.

Passengers who have obtained the American Disabilities Act card from Capital Transit have priority service on the Care-A-Van. People may call up to 14 days in advance to reserve their rides. In fact, passengers are expected to schedule their rides at least the day before they will need the ride so that scheduling can be as efficient as possible. People who have ADA cards issued by Capital Transit and who call at least the day ahead, according to the law, will get the ride they want within an hour “window of time.” When the dispatcher/scheduler develops the drivers’ schedules for the next day(s), they are planned so that an individual Care-A-Van vehicle and driver will pick up other passengers along their route. This makes the most of limited resources. Care-A-Van’s phone number is 463-6194. Office staff are available to take calls from 8 a.m.-4:30 p.m. Monday through Friday, and from 2-4 p.m. on Saturday, Sunday and holidays.

The Taxi Voucher program complements the Care-A-Van program by transporting people who live beyond the Care-A-Van service area, need a ride outside the operational hours of the Capital Transit bus system, or aren’t able to schedule ahead. This program is operated by SAIL (Southeast Alaska Independent Living) in partnership with Juneau Taxi &Tours. The Taxi Vouchers offer discounted taxi rates to seniors and people with disabilities who have limited incomes. Vouchers can be used to pay fares for rides only in Juneau and only with Juneau Taxi &Tours. The Taxi Voucher Program has proven especially handy for those last-minutes trips, for seniors and people with disabilities who have not scheduled their Care-A-Van rides in advance. SAIL’s phone number is 586-4920.

Transportation is an essential part of maintaining one’s independence, preventing isolation, staying connected to the community, and accessing its many resources. The Juneau community offers a number of transportation options for older citizens and people with disabilities of any age. The Capital Transit bus, Care-A-Van and the Taxi Voucher program are three recommended options for folks looking for low cost transportation.

• Senior News is an occassional column written by Marianne Mills, the program director of Southeast Senior Services (SESS) which offers home and community-based services for older Alaskans throughout the region. SESS is a part of Catholic Community Service and assists all persons regardless of their faith.

More in Neighbors

This resting dog’s nose is at work all the time and is more than 1,000 times more sensitive than yours. (Photo of a tired-out Cora by Ned Rozell)
Alaska Science Forum: The world according to a dog’s nose

A dog can tell you a lot about the outdoors. When a… Continue reading

An Earth Day message posted on Facebook this spring by the University of Alaska Southeast refers to environmental stewardship and climate change activities, including these kayaks used for an oceanography course during the summer of 2019. (Courtesy of the University of Alaska Southeast)
Sustainable Alaska: Connecting to nature is vital to sustainable well-being and behavior

I have spent my career studying the aesthetic experience in an art-viewing… Continue reading

Laura Rorem
Living and Growing: ‘UBUNTU: I am because we are’

Ironic. As I received the 1998 Parent of the Year Award for… Continue reading

A crow is blinded in one eye with an infection of avian pox. (Photo by Kerry Howard)
On the Trails: Avian flu ailments

Among the many diseases that afflict wild birds, there is avian flu,… Continue reading

A change in season is marked by tree leaves turning color at Evergreen Cemetery in late September of 2019. (Michael Penn / Juneau Empire File)
Gimme a Smile: P.S. Autumn is here.

Ready or not, here it comes. The days are getting shorter, new… Continue reading

A double rainbow appears in Juneau last Friday. (Photo by Ally Karpel)
Living and Growing: Embracing Tohu V’vohu — Creation Amidst Chaos

Over the course of the past year, during which I have served… Continue reading

Birch and aspen glow orange in September in the Chena River State Recreation Area east of Fairbanks. (Photo by Ned Rozell)
Alaska Science Forum: The varying colors of fall equinox

We are at fall equinox, a day of great equality: All the… Continue reading

A male pink salmon attacks another male with a full-body bite, driving the victim to the bottom of the stream.(Photo by Bob Armstrong)
On the Trails: Eagle Beach strawberries and salmon

A walk at Eagle Beach Rec Area often yields something to think… Continue reading

Adam Bauer of the Local Spiritual Assembly of Bahá’ís of Juneau.
Living and Growing: Rúhíyyih Khánum, Hand of the Cause of God

Living in Juneau I would like to take a moment to acknowledge… Continue reading

A calm porcupine eating lunch and not displaying its quills. (Photo by Jos Bakker)
On the Trails: Prickly critters here and afar

Prickles, thorns, and spines of some sort are a common type of… Continue reading

The Rev. Karen Perkins.
Living and Growing: Coping with anger, shock and despair after a loss

The last several Living and Growing columns have included reflections about death,… Continue reading

A female humpback whale Glacier Bay National Park and Preserve biologists know as #219 breaches in the waters near the park. When a whale breaches, it often leaves behind flakes of skin on the surface of the ocean. Scientists can collect sloughed skin and send it to a laboratory to learn about the genetics or diet of the whale. (National Park Service photo by Christine Gabriele, taken under the authority of scientific research permit #21059 issued by the National Marine Fisheries Service)
Alaska Science Forum: The welcome return of an old friend to Icy Strait

There was a time when Christine Gabriele wondered if she’d ever see… Continue reading